Returns & Refunds

Last updated September 10, 2020

 

 

Thank you for your purchase! We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at contact@looming-doom.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Item and proof of purchase, and mail your return to the following address:

 

Looming Doom

Attn: Returns

RMA #

1427 N County Rd 900 E  

AVON, IN 46123  

United States  

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fifteen (15) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

ADDITIONAL

 

For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.

 

For our international customers: even if the product is defective or damaged you are still responsible for shipping costs. Unfortunately, given the complexity of shipping we are unable to create return shipping forms for out of country (U.S.) customers.

For our domestic customers: we will send you a prepaid return label for any return for any reason. 

 

Please Note

  

     ●     A 15% restocking fee will be charged for some returns.        

     ●     Damaged Items: Email us within 3 days of receiving the item contact@looming-doom.com. Please including a full description and photographs of the damage. If damage is not reported within the first 3 days, we will not be able to replace your item.   

     ●     Un-arrived/late items: If you have not received your item after 20 days please send us an email at contact@looming-doom.com   

     ●     Shipping Destinations: We ship anywhere and everywhere. For international shipping we use USPS and you will be provided a tracking number. The tracking number will provide updates. If you haven't received your product 15 days after receiving a shipping number please contact us below.    

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at: 

contact@looming-doom.com